Virtual course taught in Portuguese
Recorded videos, you can watch them when it suits you
Live practical sessions
Access for one academic year
Virtual course in Portuguese
Recorded videos, you can watch them when it suits you
Live practical sessions
Access for one academic year
On this course you will learn how to deal with conflicts appropriately and resolve situations through the use of communication and conflict mediation techniques. The course will help you understand the nature of conflict, the mental attitudes that interfere with communication and how to reprogramme them. You will also learn what Nonviolent Communication is, what it is based on and the steps you need to take to be able to practise it at all times. We will use conflict mediation techniques that are applicable in everyday life and in the corporate environment.
Who is the course for?
People interested in managing conflict in their personal lives:
you will learn to handle conflicts appropriately, solving everyday situations and developing social skills.
Students, lawyers and postgraduates:
we will help you gain a deeper knowledge of communication skills based on the consensual methodology of dispute resolution.
Managers, leaders, company directors and employers:
we will give you a range of practical and efficient tools to include conflict management in the corporate environment, with the aim of obtaining better results.
Course format
10 videos of max. 35min each
2 role plays
Total duration of the course 10h
Additional resources (videos and readings)
Teaching material available
Course completion certificate
What will you learn?
1. How to manage personal conflicts appropriately
2. How to apply nonviolent communication as a method of peaceful conflict resolution
3. The mental attitudes that interfere with communication, and how to reprogramme them
4. How to apply conflict mediation techniques in everyday life and in the corporate environment, leading to a more harmonious life
Stages of learning
Course contents
Module 1
Conflict
The concept and normalization of conflict - The culture of conflict - The spiral of conflict
Module 2
Communication
Ineffective Communication - Empathy - Nonviolent Communication and its bases. - Guidelines for Nonviolent Communication
Module 3
Tools and techniques
Rapport, active listening - Validation of feelings, recontextualization, showing affection - Tools and techniques: dialectics and generation of options
Module 4
Cost of conflict
Cost of conflict
Part 5
Role plays
Nonviolent Communication - Mediation Techniques
About the lecturers
Lawyer, postgraduate in Public Law, specialist in Business Law and Compliance accredited by the Insper Institute. CEO of Andrade Lacombe Advogados Associados (regional representative of the Maat International Legal Centre with offices in Spain, France, Greece, Guatemala and Peru)
Certificate in Nonviolent Communication from the CNV Institute, Brazil.
Chair of the National Support Committee for Young Lawyers of the Brazilian Law Society.
Public sector lawyer and joint corrections representative of the state company Telebras, acting in the area of mediation and negotiation in the law firm Andrade Lacombe Advogados Associados.
Postgraduate in Civil and Procedural Law from the Escola da Magistratura do Distrito Federal.
Court and out-of court mediator certified by the National Board of Justice, Brazil.
Chair of the National Mediation Committe of the Brazilian Law Society – ABA
Certified in Negotiation by the University of Michigan
Enroll now in this online course Conflict Management and Nonviolent Communication
100 €
90 €
The course will be available for one academic year in your profile
The course will be available for one academic year in your profile
FAQs
The course will be available for one academic year Follow the course at your own pace.
By entering the “Virtual Campus” menu. The username and password are the same as you entered when you purchased the course. If you can’t remember them, you can click on the link “Forgotten your username or password?” and follow the instructions.
Certificate
Once you have finished the course we will provide you with a certificate stating that you have completed the programme of study.
