Online Course

Conflict Management and Nonviolent Communication

Virtual course taught in Portuguese

Recorded videos, you can watch them when it suits you

Live practical sessions

Access for one academic year

Virtual course in Portuguese

Recorded videos, you can watch them when it suits you

Live practical sessions

Access for one academic year

On this course you will learn how to deal with conflicts appropriately and resolve situations through the use of communication and conflict mediation techniques. The course will help you understand the nature of conflict, the mental attitudes that interfere with communication and how to reprogramme them. You will also learn what Nonviolent Communication is, what it is based on and the steps you need to take to be able to practise it at all times. We will use conflict mediation techniques that are applicable in everyday life and in the corporate environment.

Who is the course for?

People interested in managing conflict in their personal lives:
you will learn to handle conflicts appropriately, solving everyday situations and developing social skills.

Students, lawyers and postgraduates:
we will help you gain a deeper knowledge of communication skills based on the consensual methodology of dispute resolution.

Managers, leaders, company directors and employers:
we will give you a range of practical and efficient tools to include conflict management in the corporate environment, with the aim of obtaining better results.

Course format

10 videos of max. 35min each

2 role plays

Total duration of the course 10h

Curso Universitas Karla y Janine

Additional resources (videos and readings)

Teaching material available

Course completion certificate

What will you learn?

1. How to manage personal conflicts appropriately

2. How to apply nonviolent communication as a method of peaceful conflict resolution

3. The mental attitudes that interfere with communication, and how to reprogramme them

4. How to apply conflict mediation techniques in everyday life and in the corporate environment, leading to a more harmonious life

Stages of learning

Stages of learning

Course contents

Module 1

Conflict

The concept and normalization of conflict - The culture of conflict - The spiral of conflict

Conflictos-comunicaicon
gestion-conflictos-curso

Module 2

Communication

Ineffective Communication - Empathy - Nonviolent Communication and its bases. - Guidelines for Nonviolent Communication

Module 3

Tools and techniques

Rapport, active listening - Validation of feelings, recontextualization, showing affection - Tools and techniques: dialectics and generation of options

tecnicas-herramientas-comunicacion-no-violenta2
conflictos-curso

Module 4

Cost of conflict

Cost of conflict

Part 5

Role plays

Nonviolent Communication - Mediation Techniques

Practicas-comunicacion

About the lecturers

Karla Andrade Costa Lacombe

Lawyer, postgraduate in Public Law, specialist in Business Law and Compliance accredited by the Insper Institute. CEO of Andrade Lacombe Advogados Associados (regional representative of the Maat International Legal Centre with offices in Spain, France, Greece, Guatemala and Peru)

Certificate in Nonviolent Communication from the CNV Institute, Brazil.

Chair of the National Support Committee for Young Lawyers of the Brazilian Law Society.

Janine Max Gomes de Oliveira Danna

Public sector lawyer and joint corrections representative of the state company Telebras, acting in the area of mediation and negotiation in the law firm Andrade Lacombe Advogados Associados.

Postgraduate in Civil and Procedural Law from the Escola da Magistratura do Distrito Federal.

Court and out-of court mediator certified by the National Board of Justice, Brazil.

Chair of the National Mediation Committe of the Brazilian Law Society – ABA

Certified in Negotiation by the University of Michigan

Enroll now in this online course Conflict Management and Nonviolent Communication

100 €

90 €

The course will be available for one academic year in your profile

The course will be available for one academic year in your profile

FAQs

We recommend you listen to all the lessons one by one to get a complete overview. It is also advisable to keep following the classes regularly, as this will help you to retain the knowledge better.

The course will be available for one academic year Follow the course at your own pace.

Yes. You have access to the whole course and you can watch it again at any time.

By entering the “Virtual Campus” menu. The username and password are the same as you entered when you purchased the course. If you can’t remember them, you can click on the link “Forgotten your username or password?” and follow the instructions.

Certificate

Once you have finished the course we will provide you with a certificate stating that you have completed the programme of study.

Certificado

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